Refund Policy

This policy applies to all services provided by Kayakdock, including kayak rentals, route descriptions, and launch slot reservations.

At Kayakdock, we strive to provide a seamless experience for our customers. Our refund policy outlines the terms under which refunds may be issued.

Eligibility for Refunds

Refunds are available for cancellations made within the specified timeframe. Please ensure that you meet the eligibility criteria outlined in our policy.

Exclusions from Refunds

Please note that certain fees may be non-refundable, including service charges and any additional equipment rentals. Review our full policy for details.

How to Request a Refund

To request a refund, please contact our support team with your reservation details. We will guide you through the process and ensure a smooth experience.

Refund Processing Time

Once your cancellation is confirmed, we will process your refund within 5-7 business days. You will receive a notification once the refund has been initiated.

Cancellation Policy

If you need to cancel your reservation, please do so at least 24 hours in advance to avoid any cancellation fees. We understand that plans can change, and we aim to accommodate your needs.